Privacy Statement


This Notice of Privacy Practices was updated on August 24, 2018.

This Notice of Privacy Practices (“Notice”) applies to personal information collected, processed, or stored by Omega Education, Omega Scholars.com, Omega Academy, Dr.Suleiman.com and/or any faculty or staff working for these entities. (Collectively, “Services”). This Notice describes the extent of collection and use for these entities; however, not all entities participate in all uses and collection described in this document.

This Notice of Privacy Practices explains:

Why We Collect & Use Information

What We Collect & Share

Our Use of Information Technologies

Managing Your Preferences

Ownership of Customer Data

Additional Disclosures (including COPPA, California Privacy Rights, International)

Safeguarding Information

Your access to and use of our Services means you agree to the terms in this Notice and our Terms and conditions.  We encourage you to refer to this Notice periodically so that you understand our current privacy practices.

If you have any questions about this Notice, please contact our Customer Service department

Via email at staff@omegascholars.com

By phone at 1-470-658-9153

By mail at:

Omega Education

ATTN: Privacy Office

444 Highland Ave. NE

Suite 202

Atlanta GA, 30312

 

WHY WE COLLECT & USE INFORMATION

We at Omega Education understand that you entrust your data to us. We value that trust. Our collection and use of customer data is guided by our corporate principle of Customers First and subject to our Responsible Information Management program.

We may use the information we collect for the following primary reasons:

(1)     Product & Service Fulfillment (FUL)

(2)     Marketing, Promotions & Advertising (ADV)

(3)     Internal Operations (OPS)

(4)     Fraud Prevention, Security & Compliance (SEC)

We may combine information collected from different sources (see section on What We Collect & Share). Below is a summary of some of the ways we collect and use information:

 

  1. Product & Service Fulfillment (FUL)

To complete, fulfill, manage, and communicate with you about transactions;

To establish and service your online profile on one of our websites or mobile applications;

To provide customer service and alert you to course or product information;

To provide personal services such as Personalized Academic Advising or Private Tutoring

  1. Marketing, Promotions & Advertising (ADV)

To deliver information about our courses, services, and promotions

To provide interactive features on our websites and mobile applications (e.g., quizzes and challenging questions, real-time offers, and location-based services such as live study groups);

To administer promotions, surveys, contests, and focus groups.

  1. Internal Operations (OPS)

To improve the effectiveness of our websites, mobile applications, and customer service;

To conduct research and analytics related to our operations; and

To perform other logistics and operation activities as needed.

  1. Fraud Prevention, Security and Compliance (SEC)

To protect our assets and prevent fraudulent transactions;

To validate credentials and authenticate customers when logging into your online profile, applications, or online transactions

To protect the security and integrity of our Services and our data; and

To assist law enforcement and respond to legal/regulatory inquiries.

The rest of this Notice refers to the collection and use of the codes above (FUL; ADV; OPS; SEC). This is so you can better understand why we collect and use different types of information in accordance with our privacy practices and our Responsible Information Management program.

 

WHAT WE COLLECT & SHARE

We collect information from a variety of sources, including: information provided by you, transaction information, technology-enabled services, and information we collect about you from third party sources. The following are select examples of the types of information we may collect and share:

Information you provide: (FUL, ADV, OPS, SEC)

We collect various information when you create a profile, place an order, or take advantage of other programs online or in our facility. Information we may collect includes: Name, Address (billing and shipping), Zip code, email address, Telephone number(s), Cellular phone number(s), Credit card number(s), Birth date, and Current or Former Medical Institution and Security question answers.

Technology-Enabled Collection Services: (FUL, ADV, OPS, SEC)

We collect data when you visit our websites, use our mobile applications, or interact with our wireless services and other technologies. This information is either automatically collected or is customer initiated. (For more details, see Our Use of Information Technologies section below).

Transaction Information: (FUL, ADV, OPS, SEC)

Transaction Information includes items purchased and date and time of your transaction, for online purchases.

When you make a purchase online or in person, we may share information about you and your transaction with other companies necessary to process your transaction or offer you products or services that may be of interest.

Third Parties: (FUL, ADV, OPS, SEC)

We may receive your updated information from a third-party carrier.

We may collect or use information made available to us through third party platforms, online databases and directories, or other means. We specify that data sourced from a third party must be legitimately and legally obtained. Some or all of this information may be governed by the privacy statements of the third party.

We may share information with third parties who provide services to us or who work with us to offer products or services online or in our facility.  Omega Education also may share information with third parties so that they may directly offer their products or services to you if we think they may be of interest to you.

We participate in consortiums with partners to share information or match (look alike or similar) customer data. When shared, this information is de-identified or anonymized.

 

OUR USE OF INFORMATION TECHNOLOGIES

Website Optimization Services (ADV, OPS)

Omega Education shares data with Google Analytics and IBM Digital Analytics to understand and optimize website performance and enhance site usability for our customers. These tools run in the background of our sites analyzing site usage information and then returning reports to us through an encrypted connection. They are required to maintain data securely and confidentially and are not permitted to share data collected with parties other than Omega Education. Credit card or password data is not collected through Google Analytics or IBM Digital Analytics. In addition, Google Analytics may associate and group session visits to our website from various browsers and devices.

Interest-Based or Online Behavioral Advertising (OBA) (ADV, OPS)

Omega Education may use third-party advertising companies to serve interest-based advertisements. These companies compile information from various online sources (including mobile-enabled browsers and applications) to match user profiles with ads we believe will be most relevant, interesting and timely based on that user profile.

Social Network & New Tech Advertising Programs (ADV)

Omega Education has relationships with several social networks and new tech companies. These companies have specific Interest-Based Ads programs that match people that have shown interest in Omega Education through our website or other services with their profiles (such as on Facebook) and platforms (such as Facebook and Google properties).  This matching allows us to deliver relevant, interest-based ads on those companies’ networks.

Do Not Track (DNT) (ADV, OPS)

Omega Education does not currently recognize, and process Do Not Track signals from different web browsers. Customers may manage their preferences for tracking across sites in the Interest-Based Advertising section above. For more information on Do Not Track please visit http://www.allaboutdnt.org/.

Classroom Wi-Fi Services (FUL, ADV, OPS, SEC)

Some of Omega Education’s facilities offer free Wi-Fi Services to visitors. Wi-Fi routers capture certain data from devices that interact with the router. Some examples of data automatically collected through our Wi-Fi Service include:

Information about your device, including a MAC Address, and telemetry data (such as signal strength and quality) related to your use of our Wi-Fi service.

Unless we receive consent to use Wi-Fi data in a manner that identifies you or your device(s), Wi-Fi data is anonymously collected or de-identified.

Video Cameras (FUL, OPS, SEC)

We use cameras in our facility for security purposes, loss prevention, and asset protection. We also use cameras in our facility for operational purposes, such as such as traffic pattern analysis. Cameras may include technology to capture demographic information, such as age, gender and dwell time.

We will not use cameras to personally identify you, without your consent, except when the identification is for security or law enforcement purposes.

 

MANAGING YOUR PREFERENCES

This section details, in one place, how you may express preferences including electing to opt-out of some data collections or uses.

Access to Accounts, Online Profiles, and Orders

If you are a registered user of omegascholars.com, you can update your information in My Account.

If you have questions about your order, you may check your order status online in view cart.

To learn more about your options for managing your preferences with respect to your omegascholars.com account, please contact us at 470-658-9153.

If you have any additional questions, please call our Customer Service department at 470-658-9153.

If you are an international customer, and require further assistance, please send an email to ulysses@omegascholars.com and we will be happy to assist you.

Data Sharing Preferences

If you prefer that we not share your information with third parties for marketing purposes, you can contact us:

By mail at:

Omega Education

ATTN: Privacy Office

444 Highland Ave NE Suite 202 Atlanta, GA 30312

If you choose to write to us, please include your name, address, phone number, and name and dates of courses taken and state “NO THIRD-PARTY SHARING” in your request.

By phone at 470-658-9153

Email Communications

Promotional or Marketing Emails: To opt-out of receiving promotional or marketing emails from Omega Education at a specific email address, you may:

Use the unsubscribe link in the footer of any email sent by omegascholars.com.

Unsubscribe by signing into your account on omegascholars.com, clicking on my profile and indicating your opt-out preference.

Or contact us:

By mail at:

Omega Education

ATTN: Privacy Office

444 Highland Ave NE Suite 202 Atlanta, GA 30312

Note: It may take up to 10 business days to process your request.

Customer Survey Emails: We may separately send surveys, via email, to our customers in order to collect opinions and feedback about their educational experiences. To opt-out of receiving survey emails from Omega Education, you may use the unsubscribe link at the bottom of any survey emails.

Note: Operational emails (e.g. Course confirmation or Course change information) do not provide an opt-out option.

Direct Mail or Telemarketing

Direct Mail or Telemarketing: To opt-out of receiving direct mail or telemarketing calls, you may contact us:

By phone at 1-470-658-9153

By mail at:

Omega Education

ATTN: Privacy Office

444 Highland Ave NE Suite 202 Atlanta, GA 30312

If you choose to write to us, please include your name, address, phone number, and name and dates of courses taken and state one of the following:

“NO MAIL OFFERS” (if you don’t want to receive offers by mail)

“NO PHONE OFFERS” (if you don’t want to receive offers by phone); or

“NO PHONE OR MAIL OFFERS” (if you don’t want to receive either)

Note on Opting-Out of Direct Mail: Because direct mailings are often prepared well in advance (12-16 weeks, in some cases) you may, for a period of time, continue to receive some physical mail after you send us your request. For quicker response you may text your request at 470-658-9153.

Website & Online Services Preferences

Website Optimization Services:

If you would like to opt-out of Google Analytics on a per browser basis, please download the Google Analytics opt-out browser add-on.

You may choose to opt-out of IBM Digital Analytics’ analysis of your browsing and purchasing behavior on our website, or you may choose to allow IBM Digital Analytics to analyze your behavior in a de-identified manner.

Interest-Based Adverting: If you would like to opt-out of interest-based advertising, please text opt-out with your name to 470-658-9153.  Please note that you will be opted out of all interest-based advertising from all business members of the Network Advertising Initiative for that specific browser on that specific device. If you opt-out, you may continue to see or receive online advertising from Omega Education; however, these ads may not be as relevant to you.

Note: To opt-out of interest-based advertising in mobile applications, you can turn off mobile device ad tracking or reset the advertising identifier in your device settings.

Classroom Wi-Fi Services: If you do not wish for us to use your Wi-Fi analytic data in a de-identified manner, please turn off your mobile device or refrain from using our Wi-Fi Services. For more information, visit: https://smart-places.org

 

OWNERSHIP OF CUSTOMER DATA

If Omega Education or any of its subsidiaries is sold to or otherwise acquired by a third party, all Omega Education data assets will become the property of the acquiring party. Such a party will be subject to any consent(s), opt-outs or other customer conditions on data.  A change in data ownership may or may not include a notice on the primary online sites of Omega Education. or the affected subsidiary sites.

 

ADDITIONAL DISCLOSURES

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: Omega Education 444 Highland Ave NE Suite 202 Atlanta GA, 30312. In your request, please specify that you want a “Your Omega Education California Privacy Rights Notice.” Please allow 30 days for a response.

We will begin to process your request within 30 days.  Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.

 

SAFEGUARDING INFORMATION

Omega Education has put in place various procedural, technical, and administrative measures to safeguard the information we collect and use. We designed our technology-enabled services to accept orders only from Web and mobile browsers that permit communication through a Secure Socket Layer (SSL). SSL is an encryption standard that provides a layer of security while information is being transmitted over the Internet.

As a matter of policy, we do not disclose details regarding our security measures as this could be beneficial information to criminals and other bad actors.

Be advised, no security safeguards or standards are guaranteed to provide 100% security. You should always use appropriate self-protection measures and practice safe browsing on all websites. The National Cybersecurity Alliance also provides comprehensive information to stay safe online.